Returns & Exchanges
At Kimo Store, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for hassle-free returns and exchanges.
Initiate Your Request
Log into your Kimo Store account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original packaging, including all cables, manuals, and accessories to ensure eligibility for a full refund.
Ship to Service Center
Affix the prepaid shipping label provided in your email and drop off the package at any authorized courier location.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing